Privacy Policy

FINEST HEALTHY FOODS PRIVATE LIMITED (PK AGRO GROUP) ("Company", "we", "us", or "our"), respects your privacy and is committed to protecting information that we collect and process through our website, business management platform, applications, and related services.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared, how we protect it, and how users can contact us regarding their personal information.

1. Information We Collect

Depending on how you use our services, we may collect the following categories of information.

1.1 Business Information

• Company or business name
• Branch and business location details
• GST and tax-related information
• Supplier, customer, party, and contractor information
• Business contact information

1.2 User and Account Information

• Name
• Email address
• Mobile number
• Role and designation
• Username or account identifier
• Authentication and login-related information

1.3 Business and Transaction Information

• Purchase records
• Sales records
• Purchase and sale contracts
• Inventory and stock information
• Payment and accounting records
• Vehicle, freight, delivery, and related records
• Reports and operational information

1.4 Technical Information

• IP address
• Browser type and version
• Device information
• Operating system information
• Login activity
• System usage and security logs
• Error and diagnostic information

1.5 Information From Third-Party Integrations

Where third-party integrations are enabled, we may receive information through APIs, webhooks, or other authorized connections. Depending on the integration and permissions granted, this may include account, business, page, communication, identifier, message, media, or other information required to provide the relevant functionality.

Where our services use Meta Platforms technologies, including Facebook, Instagram, or WhatsApp APIs, information may be processed through those integrations according to the permissions and functionality enabled by the organization.

2. How We Use Information

We may use collected information to:

• Provide, operate, and maintain our services.
• Authenticate and manage user accounts.
• Manage users, roles, branches, and permissions.
• Process and maintain business transactions and records.
• Manage purchases, sales, inventory, contracts, and related operations.
• Generate business reports and analytics.
• Provide notifications and service-related communications.
• Maintain system security and prevent unauthorized access.
• Investigate errors, technical issues, and security incidents.
• Improve system performance and functionality.
• Comply with applicable legal, regulatory, tax, and accounting requirements.

3. Meta, Facebook, Instagram and WhatsApp Integrations

Where enabled by the organization, our platform may integrate with services provided by Meta Platforms, Inc. and its affiliates, including Facebook, Instagram, and WhatsApp.

Such integrations may allow the platform to receive or process information necessary for authorized business functionality, including business account information, page information, identifiers, phone numbers, messages, communication content, media, webhook events, or other information made available through the applicable API permissions.

We use information obtained through these integrations only for the purposes for which the relevant functionality has been configured and authorized.

Information processed through third-party platforms may also be subject to the privacy policies and terms of those platforms.

4. Third-Party Services

We may use third-party service providers to support our operations and platform functionality. These may include:

• Cloud hosting and infrastructure providers
• Payment service providers, where applicable
• SMS and communication service providers
• Email service providers
• Meta APIs and related communication services, where enabled
• Government, tax, compliance, or verification APIs
• Analytics, security, and technical service providers

These providers may process information on our behalf as necessary to provide their services. Their processing may also be governed by their respective privacy policies and terms.

5. Data Sharing

We do not share information indiscriminately. Information may be shared where reasonably necessary for legitimate business or legal purposes, including:

• With authorized users and personnel of the organization.
• With service providers supporting our platform and operations.
• With authorized third-party integrations.
• With professional, accounting, audit, or compliance service providers where required.
• When required by applicable law, court order, or regulatory authority.
• To protect the security, rights, property, or legitimate interests of the Company or users.

6. Data Security

We implement reasonable technical and administrative safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Depending on the nature of the information and service, safeguards may include access controls, authentication mechanisms, authorization controls, logging, backups, secure communications, and other appropriate security measures.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing and maintaining the services.
• Business and operational requirements.
• Legal, tax, accounting, audit, and regulatory obligations.
• Security and fraud prevention.
• Dispute resolution.
• Business continuity and backup requirements.

Retention periods may vary depending on the type and purpose of the information.

8. Cookies and Similar Technologies

Our website or application may use cookies and similar technologies where necessary to:

• Maintain authenticated user sessions.
• Improve usability and functionality.
• Maintain security.
• Analyze system performance.
• Remember relevant preferences.

Users may manage or restrict cookies through their browser settings. Disabling certain cookies may affect the functionality of some services.

9. User Responsibilities

Users are responsible for:

• Keeping login credentials confidential.
• Using accounts only for authorized purposes.
• Providing accurate information where required.
• Not sharing account credentials with unauthorized individuals.
• Informing the appropriate organization administrator of suspected unauthorized access.

10. Data Access, Correction and Deletion Requests

Subject to applicable laws and legitimate business requirements, users may contact us to request access to, correction of, or deletion of personal information associated with their account.

Requests should contain sufficient information for us to identify the relevant user or account and verify the request where reasonably necessary.

11. Children's Privacy

Our business management platform is intended for business and organizational use and is not specifically directed toward children. We do not knowingly collect personal information from children for purposes unrelated to the services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Updated versions will be published on this website with a revised "Last Updated" date.

13. Contact Us

For privacy questions, data access requests, correction requests, or data deletion requests, please contact us: